Performance Pledge

Performance Pledge 2018-08-30T16:33:49+00:00

Mission

To provide emergency support to our clients, to reduce the impact of any unforeseeable incidents on them and to restore our operation back to normal as soon as possible.

In addition, we also provide our clients with quality and convenient official transport arrangements as well as staff parking permit issuance service.

Target Groups

  • UM students;
  • UM academic and administrative staff;
  • Residents.

Scope of Services

  • Manage services of transportation;
  • Manage security services and parking.
PP Service Service Quality Indicator
UM visitor parking reservation Reply within 1 working day
UM vehicle reservation Reply within 1.5 working days
Emergency & incident handling Arrive and handle within 5 minutes
Handling of lift & escalator malfunction Arrive and handle within 5 minutes
Instant request of classroom usage /Unlocking door application Arrive the room within 7 minutes
Lost & Found services Handle within 5 minutes
Access control support Respond within 15 minutes
Staff parking monthly pass application Issue within 2 working days

Suggestions

Please send your suggestions to Head of Security and Transport Section.

Address : Room 1001b, Administration Building
University of Macau, N6
Avenida da Universidade, Taipa, Macau, China
E-mail : sts.suggestion@umac.mo